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Frequently Asked Questions

How long does a website project take?

Most standard website projects are completed within the estimated timeframe shown on your project page. Your project status and estimated completion date are updated as work progresses.

How do I check the progress of my project?

Your current projects and their progress can be viewed from the Projects section of your client portal.

What are Service Credits?

Service Credits are used to purchase eligible additional services from CS Artworks without needing a separate payment for each service.

Can I request changes to my website?

Yes. You can submit a support request using the form below, or use the appropriate website add-on/service where applicable.

How do I request additional graphic design work?

You can use your available Service Credits for eligible graphic design services, purchase a service directly through the portal, or simply contact us via email or phone.

Where can I see my account & billing information?

Your subscription and billing information can be accessed through the Account section of your portal.

I have a problem with my website. What should I do?

Submit a support request below and provide as much information as possible. Screenshots or other relevant files can also be attached.

Create a Ticket

Still need help?

Can't find the answer you're looking for? Send us a support request and we'll help you out.

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